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Company | Customer References

Winn Hotel Group

Winn Hotel Group’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.

  • Country: Sweden
  • Industry: Hospitality
  • Solution: Connected Solutions and Devices, Autonomous Network

The Winn Hotel Group owns and operates 13 hotels in Sweden. The group co-operates with established hotel chains to offer its guests access to well known-brands. With the new centralized solution guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi.

Winn Hotel Group logo
If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with.
Anders Junger, Chief Executive Officer, Winn Hotel Group

Winn Hotel Group Customer Video

Challenges

  • Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
  • Be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests
  • Quality WiFi is critical in Sweden where hotel guests complain in under 5 minutes when they experience connectivity issues.
  • The Winn Hotel Group had aging infrastructure that impacted bandwidth capability. 
  • The group capitalized on the implementation of a Softphone solution at the Lund hotel to start discussions with Alcatel-Lucent Enterprise about a one-provider, unified solution to upgrade and simplify data and communications infrastructure at all their hotels and headquarters.

Results

Technical benefits

  • All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
  • Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
  • The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
  • The Mobile Guest Softphone was technically easy to integrate

 

Financial benefits

  • The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
  • The communications network solution capitalizes on existing infrastructure, like cabling and handsets, avoiding unnecessary costs
  • Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements

 

User experience benefits

  • Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi
  • Thanks to the single-provider solution, issues are dealt with swiftly, ensuring continuity of service for guests and hotel employees
  • It was easy for employees to adapt to it
  • The housekeeping team is much more reactive as they are also equipped with the app

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