东方航空公司
ALE's industry-leading technology boosts 中国 Eastern's global call center and voice platform.
- 国家:中国
- Industry: Transportation, Airport
- Solution: Connected 解决方案 and Devices
东方航空公司 Corporation Limited is an airline headquartered in the 东方航空公司 Building in the grounds of 上海 Hongqiao International Airport in Changning District, 上海,
中国.
It is a major 中国人 airline operating international. domestic and regional routes.
Its main hubs are at 上海 Pudong International Airport and 上海 Hongqiao International Airport, with secondary hubs at Kunming Changshui International Airport and Xi'an Xianyang International Airport.
This system saves on communication costs, so charges for long-distance domestic calls are not made. In terms of international communications, it is possible to route the data to make international calls to Hong Kong and Japan, saving fifty percent of costs.
Challenges
- Update original telephony equipment functionality to enable further development.
- Lower global communication costs to meet the growth in passenger traffic.
- Provide users with a good user experience.
Results
- Customer service and user experience have been improved and enhanced and greater satisfaction reported.
- International communication costs have reduced by fifty percent making the company more competitive.
产品 & 解决方案
产品
- OmniTouch 8600 My Instant Communicator
- IP Touch 4028 Extended Edition
- IP Touch 4068 Extended Edition
- IP Touch 4038 Extended Edition
- OmniPCX Enterprise Communication Server
- OmniVista 4760 网络管理 System - MCS Edition
解决方案
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