a group of people looking at their phones

治疗前景

治疗前景 required a modern-day communications solution that not only reduced monthly call-bills, but also improved communication.

国家:英国
火狐体育手机:医疗
Solution: 云通信, 统一通信, 中小型企业, 彩虹

治疗前景 is an independent provider of certified home care services across London, 牛津大学, 和东南部. Their team of more than 800 care assistants provide a range of services for adults of all ages and are committed to connecting those in need, 有了陪伴, professionalism and understanding they deserve. 治疗前景 provides specialist care for those with learning difficulties, 痴呆, 后天性脑损伤, and those who require daily home care. Every decision the staff makes is tailored to meet the needs, comfort and understanding of those who rely on their support.

We are very happy with the service and the quality of the overall system. Whenever we have any issues or need to divert calls, the team are always t在这里 and resolve issues promptly.

Nabiha Yeasmin, Registered Manager

Challenges

Communication is essential in the home care industry. To consistently provide the quality level of service that they pride themselves on, 治疗前景 required a reliable solution that could facilitate effective communications between staff, 护理人员, 和病人
Downtime is not an option in home care. The challenge was to provide 治疗前景 with a robust telephony solution that they could rely on at all times, as well as replace their dated handsets with new, high-audio, comfort handsets ideal for teleworking

Results

技术的好处

治疗前景 was able to install its new telephony solution in a matter of hours because all the phones had been pre-configured by ALE to deliver a true plug-and-play solution.
Given the nature of their business, 治疗前景 staff needs to be able to be contacted by 护理人员和病人 outside of office hours. The ALE support team configured the 彩虹 UCaaS platform to automatically forward all calls outside of normal business hours to a pre-defined cell phone number.
Results, 治疗前景 now have a solution that is technologically robust and which ensures they never miss a potentially lifesaving call.

经济利益

The new 治疗前景 telephony solution enabled them to considerably reduce their monthly call bills, as minutes are included in the 彩虹 UCaaS offer and are pooled across the business.
As part of their monthly 彩虹 UCaaS subscription they were able to acquire new handsets as an OPEX expense.
治疗前景 did not need to make any significant upfront financial investments to transform their communications platform as it is provided ‘as-aservice’.

用户体验优势

With the 彩虹 UCaaS platform and 8008 DeskPhones, the 治疗前景 staff benefit from an excellent communications solution, while their 护理人员和病人 benefit from the consistent level of engagement that 治疗前景 provides.

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